Specialvideo has activated the after-sales technical assistance service.

The request for assistance service must be sent to Specialvideo by e-mail at service@specialvideo.it with the indication of the person to contact and the serial number of the machine on which to intervene. The technician in charge will contact the person indicated and / or remotely connect with the affected machine.
Alternatively, you can call us at 0542 641114 and you will be put in contact with the first Technical Service available.

The remote assistance service is particularly fast and effective in cases where, after having viewed the images by our technicians, it is possible to diagnose and solve the problems. Even in cases where it is not possible to complete the solution remotely, the information collected remotely on the situation of the system will make the intervention times on site shorter.

The technical assistance service is available during the following working hours:
From Monday to Friday from 8.30am to 1.00pm and 2.00pm to 5.30pm

When it comes to Industry 4.0, what are the basic ideas and the goal?

The goal is to support and encourage companies that invest in new capital goods and tangible and intangible assets (software and IT systems) functional to the technological and digital transformation of production processes.

Innovation 4.0 does not lie in introducing cutting-edge machinery from a technological point of view, but in knowing how to combine different technologies and thus integrate the factory system and the production chains to make them an integrated, connected system in which machines, people and information systems work together to create smarter products, smarter services and smarter work environments.

Specialvideo vision systems meet the requirements for industry 4.0 and we are available to analyze with you all the aspects, which are already part of our working method, from interconnections, controls, monitoring to remote assistance.

To know the source of the National Transition Plan 4.0, you can follow this link: https://www.mise.gov.it/index.php/it/transizione40

In Specialvideo it is our custom, in receiving visiting customers, to show demos of the vision systems we have created.

The case histories published online are only a small part of the experience we have and continue to gather since 1993 in the computer vision sector.

We choose for you, among the many projects carried out, some of the most similar in terms of needs and industrial sector.

The photo in this article is a preview of a filter quality control, which we haven’t talked about on our website yet. It is an application born in the biomedical sector and characterized by being able to be applied also to different products, in search of molding defects, such as burrs, lack of material, pollutants, and other aesthetic shape anomalies. We will return to talk about this application when we publish the Deep Learning chapter: it is in fact one of Specialvideo’s industrial vision systems that implement Neural Networks. For more details do not hesitate to contact us to request a demo of this or other Specialvideo vision systems.

It is true that the health emergency for Covid keeps us from having as many live meetings as in the past, but the passion in showing our work continues, even remotely.

In person, we are prepared to welcome you with all the hygienic provisions to combat the virus we are all used to.
Telematically, with the call conference and screen sharing platform of your choice, we are available with the same technical insights and with all the enthusiasm of Specialvideo when it comes to computer vision applications.

We wish you a happy summer and inform you that our offices will be closed from August 10th to 23rd.

Activities will resume on Monday 24 August. We are also reactivating the work at the offices and laboratories on our premises. Gradually, with the utmost protection of the health, a lot of Smart Working, and with our wish for the resumption of the country.

Following the Dpcm of 10 April 2020, Specialvideo has resumed the activity on site. At the moment the reception and shipment of goods are reactivated.
The commercial, administrative and technical departments will remain active in smart working mode, to protect the health of our staff and lend a hand to the country by reducing the traveling.
We are therefore reachable by phone, e-mail and available for remote assistance services.