Services Archives - Specialvideo

After-sales technical assistance service

November 8, 2021 Rossana Ballardini

Specialvideo has activated the after-sales technical assistance service.

The request for assistance service must be sent to Specialvideo by e-mail at service@specialvideo.it with the indication of the person to contact and the serial number of the machine on which to intervene. The technician in charge will contact the person indicated and / or remotely connect with the affected machine.
Alternatively, you can call us at 0542 641114 and you will be put in contact with the first Technical Service available.

The remote assistance service is particularly fast and effective in cases where, after having viewed the images by our technicians, it is possible to diagnose and solve the problems. Even in cases where it is not possible to complete the solution remotely, the information collected remotely on the situation of the system will make the intervention times on site shorter.

The technical assistance service is available during the following working hours:
From Monday to Friday from 8.30am to 1.00pm and 2.00pm to 5.30pm

Applications Industry Notice Services Tecnologies

Vision systems for your Industry 4.0 project

September 15, 2021 Rossana Ballardini

When it comes to Industry 4.0, what are the basic ideas and the goal?

The goal is to support and encourage companies that invest in new capital goods and tangible and intangible assets (software and IT systems) functional to the technological and digital transformation of production processes.

Innovation 4.0 does not lie in introducing cutting-edge machinery from a technological point of view, but in knowing how to combine different technologies and thus integrate the factory system and the production chains to make them an integrated, connected system in which machines, people and information systems work together to create smarter products, smarter services and smarter work environments.

Specialvideo vision systems meet the requirements for industry 4.0 and we are available to analyze with you all the aspects, which are already part of our working method, from interconnections, controls, monitoring to remote assistance.

To know the source of the National Transition Plan 4.0, you can follow this link: https://www.mise.gov.it/index.php/it/transizione40