Specialvideo has activated the after-sales technical assistance service.
The request for assistance service must be sent to Specialvideo by e-mail at firstname.lastname@example.org with the indication of the person to contact and the serial number of the machine on which to intervene. The technician in charge will contact the person indicated and / or remotely connect with the affected machine.
Alternatively, you can call us at 0542 641114 and you will be put in contact with the first Technical Service available.
The remote assistance service is particularly fast and effective in cases where, after having viewed the images by our technicians, it is possible to diagnose and solve the problems. Even in cases where it is not possible to complete the solution remotely, the information collected remotely on the situation of the system will make the intervention times on site shorter.
The technical assistance service is available during the following working hours:
From Monday to Friday from 8.30am to 1.00pm and 2.00pm to 5.30pm